Before launch: Joygiver isn’t taking payments yet, so nothing on the waitlist costs anything. This policy explains how refunds will work once lists go live.
1. automatic refunds
Guests are refunded to the way they paid (bank transfer back to the sending account, card back to the card), without having to ask, when:
- A payment fails or is duplicated. If you’re charged but the gift doesn’t reach the list, or you’re charged twice, the money comes back.
- Money arrives after a list closes. Lists close 14 days after their date. Anything sent after that is returned.
- A list is closed before payout. If a list is closed (by its owner or by us) before the money has been paid out, guests are refunded.
- We pause a list and find a problem. If a reported list turns out to be misleading or fraudulent, we refund guests from any funds still held.
2. group gifts on shop items
When friends chip in together for an item from the Joygiver shop, everyone pays up front. If the item isn’t fully funded within 48 hours after the list’s date, the list owner chooses to either:
- keep what was raised as cash, or
- refund everyone who chipped in.
3. when gifts aren’t refunded
A gift is a gift. Once money has reached a list and been paid out to the owner’s verified bank account, it can’t be refunded through Joygiver just because the giver changed their mind. If you sent the wrong amount or to the wrong list, contact us quickly. If the money hasn’t been paid out yet, we’ll do our best to help.
4. how long it takes
We start automatic refunds within 1 business day. Bank transfers usually arrive the same day; card refunds can take 5–10 business days to show, depending on your bank. Joygiver never charges guests a fee, so you get back exactly what you sent.
5. joygiver shop items
If a shop item arrives damaged, faulty or different from its description, tell us within 7 days of delivery and we’ll replace it, swap it for something else, or refund the value to the list owner’s wallet. Cashing out a caught shop gift has a 3% fee and is final once paid out.
6. ask us
Something not right? Email hello@joygiver.app with the payment reference from your receipt. A real person replies.